How It Works:
- Step 1: Once you are on the phone with a member of
our support team, you will be directed back to this page after your
support representative provides you with a unique connection code. You
will then enter the code in the field below and click the Click Here
button to initiate the screen-sharing session. - Step 2: You are prompted to download a small virus-free plug-in.
- Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- Step 4: You are in full control of your computer
at all times. You always have overriding control of your mouse and
keyboard, and you can end the screen-sharing session at any time.